Latest revision as of 00:24, 20 January 2026

SLA

Represents a commitment between a service provider and one or more customers and addresses specific aspects of the service, such as responsibilities, details on the type of service, expected performance level (e.g., reliability, acceptable quality, and response times), and requirements for reporting, resolution, and termination.

Source: NIST SP 800-47 Rev. 1 | Category:

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